Last updated: 2026-05-25
01 — Acceptance
These terms apply to your use of this website and any pre-contract conversations with us. Once a customer enters a signed service agreement, that agreement governs the actual engagement; these general terms continue to apply only where the signed agreement is silent.
02 — The service
We provide managed email delivery infrastructure — dedicated IPs, mail transport, deliverability operations, monitoring, and the engineering work to keep all of it functioning. The specific architecture, capacity, and scope of work is defined per customer in the service agreement signed at the start of the engagement.
We're not a self-serve product. Access to the service follows a discovery and scoping process, after which a written proposal is provided. Service begins only after a signed agreement and provisioning are complete.
03 — Acceptable use
Customers may use the service only to send mail that complies with applicable law and with the recipient's consent. We don't carry unsolicited bulk mail, phishing, malware distribution, harassment, content that's illegal in the customer's or recipient's jurisdiction, or mail that infringes intellectual property.
We reserve the right to suspend sending for a customer reasonably believed to be in serious breach of acceptable use, after attempting to contact named technical and account contacts. Suspension is a last resort, not an automated response — but it exists, because the reputation of all of our customers' infrastructure depends on the integrity of each customer's sending.
04 — Customer obligations
Customers are responsible for the mail they send, the lists they send to, and the consent they hold for those lists. Customers maintain accurate billing and technical contact information, respond to operational communications from us in a reasonable time, and cooperate during incident investigations where their sending is implicated.
Where customers process personal data of their own recipients through our infrastructure, they remain the data controller for that mail and are responsible for the underlying lawful basis, notices, and rights handling toward those recipients.
05 — Fees
Fees are defined in the signed service agreement, typically as a monthly platform fee plus per-IP charges. There is no per-email charge. Fees are billed in the cadence agreed in the contract, payable in the currency specified, and net of any taxes the customer is responsible for under its jurisdiction's rules.
Late payments may incur reasonable charges as set out in the service agreement. Sustained non-payment, after notice, is grounds for suspension.
06 — Term & termination
Standard engagements run on an annual term, reflecting the fact that warming dedicated infrastructure is a multi-week investment that doesn't fit a monthly cadence. The service agreement specifies renewal mechanics and notice periods.
Either party may terminate for material, uncured breach. On termination we work with the customer to migrate sending to a successor provider in a way that avoids dropped mail, including a reasonable wind-down window. Termination doesn't waive obligations that by their nature survive — confidentiality, payment of fees accrued, and indemnities tied to specific events.
07 — Warranty & service levels
We provide the service with reasonable skill and care, and to the service-level targets defined in the service agreement (uptime, response times, restoration commitments). We don't warrant specific inbox-placement percentages because placement depends substantially on factors the customer controls — list quality, content, sending behavior. What we commit to is the infrastructure, the operational practice, and the engineer-led work that consistently produces strong placement for customers whose own practices are sound.
Beyond the service-level commitments in the signed agreement, the service is provided without further express warranties. Implied warranties are disclaimed to the extent allowed by applicable law.
08 — Liability
Total liability under or in connection with the service is capped at the amount the customer paid us in the twelve months preceding the event giving rise to the claim, except for liabilities that cannot lawfully be limited or excluded. Neither party is liable to the other for indirect, consequential, or punitive damages.
These limits apply to the maximum extent permitted by applicable law and are reflected in pricing — a lower-cost service inherently carries lower exposure for both parties.
09 — Disputes & governing law
Disputes are addressed first by good-faith discussion between named contacts on each side. Where that doesn't resolve the matter, the service agreement specifies the governing law, jurisdiction, and dispute resolution mechanism for the engagement. We're a Panama-based operator serving global customers; the specific forum is matched to each customer relationship.